How many days are documents issued for the tour. What an animal - travel agency

Before going on a long-awaited vacation, the tourist is obliged to obtain from his tour operator documents that confirm his rights to receive the promised and paid services. In addition, he must receive back all the documents that the travel company demanded from him in order to draw up a tour package or contract. Otherwise, being outside his country, he will not be able to use medical care, excursion services, and even just settle in a hotel room.

In order to fully answer the question of what documents are issued to a tourist when buying a tour, it is necessary to consider the services that the tour package includes.

What services are included in the tour package?

The basic services of a ready-made tourist package include:

• Delivery of the client from the starting point to the destination.
• Transfer - services for the delivery of tourists from the airport to the hotel and back, as well as ground transportation services within the country of the sender and the country of destination.
• Accommodation at the specified hotel and provision of meals (if it is part of the paid stay).
• Provision of medical services.

To the existing services, the client, at will, can add additional ones. In all travel agencies, they are approximately the same and have minor differences. However, each of them requires a separate document that confirms the rights of the tourist to them. Now let's move on to a detailed consideration of travel documents for the provision of booked services.

E-ticket or airline form , which ensures that the client arrives at their destination. Any air transportation company issues electronic ticket itinerary receipts, in simple terms, air tickets. They look like a regular printout on a printer, however, they are able to confirm an air flight. Upon receipt of such a ticket in hand or by mail, it is necessary to check the following information: the name and surname of the passenger, the date of issue of the ticket and by whom it was issued, the name of the carrier and some details of the flight: flight number, departure and destination airports, date and time of the flight.

Sometimes the carrier may not appear on the ticket, but it can be identified by the letter part that begins the flight number. For example: TG - Thai Airways. Of course, it is best to have a ticket with you at the time of check-in for the flight, it will become your additional security measure. But nothing terrible will happen if at this moment you do not have it. Indeed, in order for the airport staff to recognize a tourist as a passenger of the specified flight, an electronic ticket is not at all necessary. However, he must have a passport with him.

When a travel company uses charter flights to deliver passengers (that is, a travel agency rents a plane from an airline for a certain period so that it flies in the direction indicated by the travel company), the ticket number field is often empty. In this case, you need to come to the airline and check the presence of your name in the list of passengers of the desired flight or register yourself using the official website of the company.

The next document is it's a voucher . It confirms the rights of the tourist to food, accommodation, transfer and other ground services. A voucher is a written certificate or document that secures the right to receive a product or service. It must contain the following data:

• Who is the user of the service.
• Who provides the selected services and their contact details.
• A travel company that made bookings and paid for services, and also issued a voucher to the tourist.
• Description of the services provided.

The voucher must specify in detail all the details of the services chosen by the client. These include: the presence of a guide, the star rating of the hotel, the type of vehicle, the quality of the hotel room, food habits, and so on.

Insurance policy, which secures the rights to the provision of medical care, may be a printed book. It describes the criteria for insurance, its period, the amount of coverage, the territory of coverage of insurance and customer data.

The tour operator is obliged to hand over all the listed documents 4-5 hours before the departure of the flight or a few days before. This is due to the procedure for issuing air tickets and processing the necessary documents by consulates. There are times when travel companies issue documents a week before departure, but this is extremely rare.

For countries with a visa-free regime, it is not necessary to come to the office travel company to pick up your documents. Some of them (insurance policy, ticket, voucher and memos) can be received by mail and printed out by yourself.

When will the documents for the tour be ready and what does it include?

You bought a tour from a travel agency and have already paid for it in full.
Finally, the date of the long-awaited vacation is approaching, and you are waiting for a call from the tourism manager about the readiness of documents.

When will the documents for the tour be ready?

When it will be possible to receive documents for the tour depends on several factors:

• From a travel operator.

Each tour operator sets its own time frame for issuing documents, for example, a well-known tour operator Pegas Tourism allows the agency to print the documents for you approximately 2-4 days before the planned departure. No less popular Coral Travel and tour operator Sunmar , in turn, issue documents for the tour already 1.5-2 weeks before departure (sometimes earlier).

• From the airline.

Each airline for different time prior to departure begins issuing air tickets. That is, after confirming your tour, theoretically, the tour operator is already ready to issue part of the documents (voucher and medical insurance), however, he is waiting for the airline to open the opportunity for him to print tickets. That is why, in some cases, documents are issued back to back with departure.

• Charter or regular flight.

This again affects the date of issuance of air tickets for the tour. When booking a tour with a flight regular flight, tickets can usually be printed immediately after payment. Purchasing a tour with a charter flight usually involves receiving documents for the tour a few days before departure.

• Has the application been paid?

Let's imagine that all the stars have aligned and the tour operator from which your trip is booked opens the issuance of documents in advance. Then the issuance of documents will become possible immediately after the agency pays for the application. It is also important to remember this when purchasing "hot tours" - even if you have a flight tomorrow, the agency will be able to print out the documents for you only after it has paid your booking to the tour operator.

What is included in the package of documents for the tour:

1) Passport or RF passport .

If you purchased a tour abroad, then upon departure, both an adult and a child, you must have a foreign passport. In this case, it is not necessary to take a Russian passport with you, because. A passport is your full-fledged official document. The Russian passport refers to a national document, carrying some weight only within our homeland.

If you are planning a vacation in the resorts of Russia or neighboring countries, then you will need to have a Russian passport with you for all citizens over 14 years old. Children under the age of 14 must bring their children's birth certificate with them.

2) Birth certificate of the child.

It is extremely important to remember that when traveling with a child abroad, you need to have a birth certificate with you (for all children under 18), as proof that you are taking your child out of Russia. Ask for this document when passing customs control.

3) Visa – A pre-arranged visa is required to enter visa countries. The procedure and terms for issuing a visa can be found in the visa centers of your city. If you purchase a ticket, "from" and "to" formed by the tour operator, then the tourism manager informs you in detail about the timing and requirements for documents for a visa.

4) Consent to the departure of the child abroad. This document is important, but its execution is not always required. So, in what cases is it required to issue it?

4.1 For going abroadwith both parents consent is not required for the departure of children.

4.2 If the child travels abroadwith one of the parents, then consent to the departure of the child is not required. The only exception is the situation when the second parent previously received a ban on the departure of the child.

4.3 When a child travels abroad without parents, accompanied by a third party, a consent to this third party.

4.4 There is also the practice ofconsent to "self-exit" when a child flies abroad alone, unaccompanied.

IMPORTANT POINT: consent to the departure of the child is asked to be done if the child goes on vacation with one parent or without parents to apply for a Schengen visa.

5) Voucher – this is a document that contains all the basic information about your tour.

What does the voucher look like?

As we can see, information about tourists appears here, about the dates of their check-in and check-out, type of room, type of food, the name of the host is also indicated here ( Incoming partners ) of the tour operator and its contact details.

What to do with vouchers?

The voucher, as a rule, is issued one for all (per room). It is issued both in one and in triplicate. In its most detailed version, this document consists of several parts: a tourist voucher, a hotel accommodation voucher and a transfer voucher.

The transfer voucher is collected while you are being driven from the airport to your hotel. The voucher for hotel accommodation you give when you check into the hotel. The tourist voucher remains on hand until the end of the trip as proof that you are in the country for tourism purposes.

6) Electronic tickets or Itinerary-receipt of an electronic ticket.

All airline tickets have been looking like a printout for several years. detailed information about your flight on an ordinary white sheet of A4 format. Such air tickets can be printed for you, both by a travel agency, and by yourself on any available printer, having only the file with the electronic ticket itself.

A typical e-ticket looks like this:

At the top is the name of the airline. Below is the last name and first name of the passenger. Even lower is the date of departure, flight number, city and time of departure (air tickets always indicate local time!!), city of arrival, time of arrival (not always), flight class, as well as allowable free transportation baggage. This line may contain additional information about allowable weight hand luggage and about how much the check-in for the flight begins and ends.

E-tickets must be taken on a trip in one copy for each person. No one will pick up the tickets themselves from you, they can only be asked to present them when passing through passport control before checking in for the flight.

To check in for a flight, you only need to present your foreign passports at the check-in counter.

7) Medical insurance or Medical policy- a mandatory document as part of the tour package. A medical policy can be issued as one for all people traveling on a trip, and for each tourist separately.

Below is an example of honey. insurance purchased as part of the tour:

In the upper left corner we see the name of the insurance company. Below and to the right is the reservation number, which may be asked if insurance is activated. When receiving documents for the tour, I recommend checking the correctness of the data of each of the tourists, because if at least one mistake is made, the insurance will not be valid.

Medical insurance from tour operators is found with payment of an unconditional deductible and without. If such is provided by the insurance company of the travel operator in this direction, then you can also find its cost on the first page of the insurance policy from above. In the event of an insured event, first of all, it is necessary to activate honey. insurance by calling the number of the 24-hour service center indicated on it.

Don't want to pay for a franchise? Do you or your child want to be insured? for the maximum amount? Want to insure luggage from loss or that insurance covers, among other things, cases that occurred while intoxicated? Issue an additional medical policy (cost from 300-600 rubles).

I recommend getting medical insurance without a deductible for activation, flight delay insurance, travel cancellation insurance, luggage loss insurance and for active recreation on any of the services , or , having previously compared prices, because sometimes somewhere prices are loaded 1.5-2 times more profitable;

8) Travel insurance policy - issued in a set along with other documents in the event that it was issued in advance. Its action extends to a specific number of cases and reasons, as a result of which the tourist will not be able to go on the tour he has purchased. In fact, the presence of insurance against non-departure has weight until the day of departure on a trip. After - the need for it to be in your hands simply disappears.

9) Voucher(not a mandatory document at this time!!).

The travel agency is obliged to issue a ticket only if it works without a cash register, reporting to the regulatory authorities on BSO (strict reporting forms). It is the ticket, in this case, that will be the BSO.

If the travel agency, when you purchase a tour, issues a cash receipt, then the ticket is not a mandatory document for issuance.

When and what documents should the travel agency issue before the trip?

An ordinary Russian who prefers to use ready-made tour packages, i.e. to buy tours in a travel agency, of course, every time he asks himself the question - will his tour go "like clockwork", will all the ordered services be provided and what documents guarantee and confirm that he has paid for all requested abroad from the counterparty of the tour operator (hotels, guides, transport companies, air carriers, insurance companies, etc.) services and has the right to demand their provision.

Let's make a reservation right away that the situation in which a tourist ordered a tour in advance, paid for it and received the documents on time, and on vacation found out that all travel documents were fiction and the tour operator sending him on vacation declared himself bankrupt, will not be considered on this page. That's another topic....

So, before going on vacation, a tourist - a consumer of travel services must obtain documents from a travel agent / tour operator, confirming his right to use the ordered and paid services. And most importantly, the documents that will be accepted by the counterparties (partners) of the tour operator, because it’s not with a contract in Russian or cash receipts and tour packages that you will defend your right to check into a hotel abroad, use free medical care, excursion services, etc. .

Before answering the question about ToWhat documents must be obtained from the travel agency before the trip?, let's stop on what is paid for?

What basic services are included in package tour?

In the composition of ready-made tour packages (package tours formed by tour operators), the cost of which, you see in the search results in a search engine website mandatory travel services included:

• travel(in particular air ticket) from Russia to your place of rest
• ground transport services on the territory of the country / countries of rest - transfer (in particular, the delivery of tourists from the airport to the hotel and back)
• accommodation in the selected hotel without meals or on the base specified nutrition(meals are part of the booked stay)

For a package tour, the user can always order and Additional services and, accordingly, for each additional service, receive an appropriate document.

What should travel documents confirming the right of a tourist to use paid services look like?

• Right to air travel to the resort and back confirmed by air ticket - in the form of an airline letterhead or an electronic ticket.

As of 2019, all airlines issue so-called electronic tickets (ELECTRONIC TICKET ITINERARY RECEIPT), which are a simple printout on a printer. E-tickets of different airlines look completely different and often frighten tourists with their nondescript appearance, but nevertheless confirm the right to fly.

In reality, printed e-ticket not needed at all when checking in for a flight - everything is computerized and the airport staff will be able to identify you as a passenger of the flight and according to your international passport, provided that you are included in the list of passengers of this flight, therefore, have an electronic ticket in paper form or read it electronically (for example, having received it by e-mail) is still recommended.

IN e-tickets the following important data must be indicated, which you should definitely check: the last name and first name of the passenger, the name of the airline, the date the ticket was issued, who issued the ticket (the name of the airline or the charter flight consolidator), flight details (departure airport, arrival airport, date and time of execution flight, flight number).

The airline name may not be explicitly present, since the first, mostly alphabetic part of the flight number is unique for each airline (SU - Aeroflot / WZ - Red Wings / U6- Ural Airlines.TG- Thai Avaliny etc.)

There is also a column in the ticket form - the ticket number, which, when flying by charter flights, is usually not filled in until the last moment, i.e. until the assignment of numbers to block tickets of tour operators after the respective receipt of the list of passengers from the TO. According to the ticket number, the tourist can independently check the presence of himself in the list of passengers on the flight by contacting the airline (for charter flights, as a rule, airlines have such information only on the eve of departure, when they receive complete lists passengers from flight consolidators), and in most cases, check yourself in for the flight using the official website of the airline.

• The right to accommodation, meals, transfers and other ground services- confirms the second piece of paper, whose name, voucher

Voucher (English voucher - receipt, guarantee) - a written certificate, receipt, document confirming the receipt of goods, services, discounts on goods or services.

The first important detail is that there is no single unified form of the voucher, each tour operator issues a voucher in its own way, but in any case, whether it will be a voucher for all ground services in several copies or for each service separately, the following data must be present:

1. service consumer, i.e. tourist/tourists who/who should/should use this service;
2. company / organization / counterparty of the tour operator that will provide this service with contacts;
3. the tour operator who booked and paid for this service for the tourist and provided the voucher;
4. service characteristic, i.e. For example:

• If u ordered private transfer. then the voucher should be so indicated (printed) - an individual transfer
• If the transfer is ordered on a specific vehicle, then this vehicle must be stated on the voucher
• If a guide accompaniment is ordered on the transfer, then it should be printed in the voucher
• If a hotel X of a certain category is booked, then the voucher must contain the specific name X and a specific category (the situation when the tour operator, according to the contract, has the right to replace the hotel ordered and confirmed initially with a hotel of the same category or higher is a topic for a separate discussion).
• If a room with an ocean view is ordered and paid for, then this must be printed on the voucher. If not all rooms in the hotel have a sea view, it is not worth trusting a travel agency employee that you have booked a room with a sea view without a supporting document.
• If all-inclusive meals are paid, then this information must be reflected in the voucher.

In what language should the ground services voucher be issued?- As a rule, in international English, if the sending party and the receiving party do not act in the same person. But even in this case, the client's data is indicated according to the passport in Latin transcription, and the name of the hotel and room category must be spelled out according to the official information of the hotel, i.e. for example, the name of the hotel in the UK or Spain in the voucher is not translated and written in Cyrillic, and the sea view must be indicated as SEA VIEW (SV), and not spelled out in Russian as "sea view". The information must be clear not only to the tourist, but also to the counterparty of the tour operator - the reception employee at the hotel.

Check the information in the voucher before leaving for the holiday, and not upon arrival, because it reflects the services that the tour operator ordered and paid for you and other foreign counterparties of the tour operator are not obliged to provide you.

• Right to free medical care- confirms the insurance policy. A medical policy can be issued in a separate printed booklet with the rules of insurance and with an insert about the data of the insured. territory of the insurance policy. terms of validity of the insurance policy, the amount of insurance coverage and the contacts of the service department, or can simply be printed electronically with the same insurance rules and data.

When should travel documents be issued?

Usually 1-2 days before departure or sometimes at the airport 3 hours before the departure of the flight, with the officially expressed desire of the tourist to receive the document at the airport (in writing). And this is explained at all by the "harmfulness" of the tour operator, but by the procedure for issuing large blocks of air tickets (air tickets are issued entirely for the flight, so as not to forget about anyone and in the order of flight departure) and the issuance of documents by Consulates.

The Law on Tourism obliges to issue documents no later than 24 hours before departure (more precisely, to provide issued tickets), but the issuance, for example, of international passports with issued visas also depends on the issuance of foreign passports by consular services / visa centers.

When does the tour operator receive passports with visas from the Consulate/Visa Center?- It all depends on the country (each consulate has its own deadline for reviewing documents, its own schedule for receiving documents, schedule of working days, etc.), on the timing of the provision of documents by tourists for issuing entry visas.

There are cases when the consular department for technical or other reasons delays the issuance of passports. In the event of a delay in the issuance of a visa, the TO offer insurance against "rejection due to a delay in the issuance of a visa". Our advice - submit documents for visas in advance, do not delay this moment until the deadline - technical problems (with servers, software) are unpredictable. And insurance in case of a delay in issuing a visa is valid if documents are submitted for registration in a timely manner. Important! Not a single TO is interested in tourists being left without a visa, but there are circumstances beyond the control of the TO - for example - in the evening a letter arrives from the Consulate that “the acceptance of documents is suspended for technical reasons until such and such a date” or “from today the deadline for consideration documents is increasing ... days ... ”and, having reached the deadline with the submission of documents, you simply remain without a trip and without money .... The consulate, it is another state and your plans are not indicated to it ...

Outcome! Documents are ready even a week before departure, but this is more an exception than a rule, and in reality you need to plan to receive documents on the eve of departure.

For visa-free countries, it is not necessary to come to the office of a travel agency to receive documents. You can receive tickets, vouchers, insurance policy and memos by e-mail and print them yourself.

If you book a tour on our website, the manager serving your order will inform you about the preparation of your documents as information is received from the tour operators. If the documents are ready in advance, Hit-Travel employees will inform you and invite you to the office for receipt. or send documents to the e-mail specified in the order.

We continue to talk about travel documents. Do you need printouts? electronic armor and what to do when an error crept into a plane ticket - read the article.

What documents does the travel agency issue when buying a tour?

The package tour includes flights, medical insurance, accommodation with or without meals. This means that you must have documents for each of these services in your hands.

1. Plane ticket- electronic or printed. An electronic ticket has the same validity as a paper ticket.

2. Voucher for hotel accommodation. The document means that you have a hotel reservation. You may need it when applying for a visa to prove the purpose of the trip. The type of transfer is immediately prescribed - individual, group.

3. Medical insurance. A separate completed book, which contains information about the insured, the territory of validity, the terms and amount of insurance coverage. It can also be done electronically. You can print it yourself.

What is a hotel voucher?

This is your hotel reservation. There is no single standard for the design of this document. All tour operators issue vouchers in their own form, but it must be written in Latin with the full name of the tourist, the name of the tour operator and travel agency with contacts.

Please make sure your voucher contains the following details:

• The name of the hotel, its category. The exception is when you book a tour through the "fortuna" system. In this case, only the category of the hotel is indicated.
• Room type - number of seats, category. If you paid for a sea view, then this should be spelled out - don't take my word for it, you won't prove anything in a hotel without a document.
• Date of arrival and departure, number of nights.
• Nutrition. paid for all inclusive, so this should be reflected in the armor.
• Type of transfer to the hotel, availability of parking and other ordered services. If you booked a transfer by car and with a guide, then this must be printed.

What is an electronic plane ticket? Do I need to change it at the checkout?

This is a complete travel document instead of the regular form. There is no need to change it anywhere - the airline's database already has all the information about your flight. Only the ticket number is indicated on the form. Show it when checking in for a flight along with your passport - and you will be given a boarding pass in return.

The main part of the ticket is the itinerary receipt. It contains the name, name of the airline, flight number, date of departure and arrival, date of issue of the ticket, booking class, baggage allowance. A printed copy of the itinerary receipt will be needed if there are several passengers on the flight with the same last name.

I will clarify that when flying by charter, the ticket number may not be immediately indicated. It will appear only a couple of days before departure - that's when the travel agent will send completed documents by e-mail.

What should I do if there is an error in the plane tickets?

You need to immediately contact the travel agency. Small typos in the name are usually easily corrected. There is a good rule of three. This means that with 1-3 typos in the name or surname that do not change the sound, the ticket will be valid. The rule is unwritten, and not all airlines are observed. It will definitely pass with Lufthansa, British Airways, Air France, Ryanair, EasyJet, Aeroflot, Turkish Airlines, Austrian Airlines. Carriers change the full name to the correct one and do not impose fines on passengers. The only thing is that it is better to report a mistake in advance, so call the manager right away.

If the mistake is serious - they swapped the last name and first name, mixed up the passport number, its validity period, or incorrectly indicated citizenship, then you will have to change the ticket in advance. Each company has its own rules regarding this. Call the travel agent and inquire about the specific error.

What should I do if I lost my travel documents?

There is no reason to panic - a new ticket, insurance and voucher can be re-printed. It is enough to contact the travel agency. If you have lost the contract with the travel agency, it can also be duplicated. We usually send all documents in electronic form to tourists by mail, so that in which case they can print them themselves.

In the next issue, expect a new portion of the FAQ about visas and visa-free travel. Read the blog and ask your questions in groups

Dmitry Medvedev ordered tour operators to issue documents a day before departure

Our experts are discussing the resolution signed yesterday by the Prime Minister of Russia

Tour operators will be required to issue documents, including air tickets, to tourists no later than one day before departure. Prime Minister Dmitry Medvedev announced the signing of the corresponding decree yesterday during a meeting with vice-premiers, Interfax reports.

"I signed a resolution that will help improve the legal protection of tourists. We discussed this document, it is one of a set of measures that should be taken,"- he said. "Now tour operators are obliged to hand over to their clients all Required documents, including round-trip tickets, even in cases where it is a charter", added the prime minister.

According to him, if the ticket is issued in electronic form, then tour operators will have to issue to their customers an extract from the automated system, which contains information about the transportation. “But you yourself understand what this is connected with. Unfortunately, the situation on the tourism market in our country is bad, difficult. And even state intervention has not yet fully led to stabilization", - said Dmitry Medvedev.

It should be noted that earlier on Monday, the Minister of Culture of the Russian Federation Vladimir Medinsky also said that all travel companies will be required to provide tourists with return tickets for the flight at least 24 hours before departure. "The situation when everything is given away at the airport is unacceptable",- he said.

Meanwhile, as Irina Tyurina, press secretary of the PCT, told Interfax yesterday, operators are unlikely to be able to comply with the government's order. According to her, compliance with the new rules depends on airlines and consular services. Now, Irina Tyurina explained, in fact, carriers, especially during the peak season, make an extract for a charter on the eve of departure, and not in advance. The same situation with consulates that give documents on the eve of the start of the tour.

"Consulates live according to the laws of their countries, here we are not a decree for them", - added the press secretary of the PCT. In addition, according to her, the new system is not convenient for the tourists themselves, especially those who are not traveling from Moscow. "Regional tourists, and many Muscovites as well, do not want to go to the office of a travel agency in advance, to spend time on this. It is much more convenient for them to get everything at the airport,"- said Irina Tyurina.

The opinions of our experts about the decision of the head of government also turned out to be ambiguous. Tatiana Vand, CEO Vand International Tour, supports the idea that documents, in particular air tickets, should be issued to tourists in advance, but does not agree with the announced 24-hour deadline.

“If we talk about charter transportation, then in this case, air tickets are issued the day before. In practice, this happens like this: in about a day, tour operators send lists of tourists to the airline, these lists are “shaken”, then tickets are issued. That is, if chartered flight scheduled for 7 am, then by 6 pm the previous day, as a rule, all tickets are issued. In my opinion, the optimal time is about 12 hours, not 24,”- explained the expert.

Elena Kokoeva, PR manager of Anex Tour, in turn, said that, “according to our terms of cooperation with agencies, online printing of a package of documents is available 3 days before the start of the tour. Having printed out a package of documents, the agent assumes full responsibility for its transfer to his clients and for all the consequences of failure to fulfill this obligation. If the agent does not give documents to tourists, then the tourist can independently receive them at the Anex Tour counter at the airport.

Sergey Zenkin, president of the Rosa Vetrov company, ambiguously assessed the voiced initiative. The expert is sure that such measures will not solve the problems that currently exist on the market. “We are ready to issue documents the day before departure, but by and large it does not depend on us, but on the consulates. We have repeatedly become hostages of situations with delays in issuing visas. Therefore, this initiative is not a treatment of the market and protection for tourists, but another shifting of responsibility in this case to tour operators,”- he said.

“This initiative does not make any sense technologically. Problems in the system need to be considered. The insecurity of tourists is a consequence of a lot of reasons, and whether the tourist has all the documents on hand the day before the trip or not, the situation will not change. A detailed examination of the problem is necessary,- says the expert.

Gennady Kotov, executive director of Astravel, recalled that the "Rules for the provision of services for the sale of a tourist product" already spelled out the obligation of the tour operator to provide the tourist with documents a day before the trip.

And indeed, paragraph 19 of the "Rules" says the following: “The contractor (tour operator) is obliged no later than 24 hours before the start of the trip to transfer to the consumer the original contract for the sale of the tourist product, the tourist voucher, documents certifying the consumer’s right to the services included in the tourist product (voucher, ticket and others), as well as other documents, necessary for the consumer to travel. Providing the consumer with these documents at a later date is possible only with the consent of the consumer.

“Because we do not use charter flights, we never have problems with providing documents to tourists. As soon as a client purchases an air ticket from us, we immediately issue it and issue it”, he stressed. The expert added that the new resolution is a plus for tourists, but a minus for large tour operators - charter customers.

Anatoly Garkushin, CEO of Pantheon, also noted: “We always issue documents in more than a day. The problem is that some tourists book their trips on the last day, and in this case it is not possible to provide them with documents in 24 hours. It is necessary to make a reservation that documents must be issued to tourists at least a day before departure, if the tour was booked at least three days before the date of travel.

The expert also added that it is not uncommon for travel agents to ask to make any changes to documents, in particular, they ask to change the names of tourists, so tour operators try to issue tickets on the eve of departure. As for charters, major players often combine flights, optimize them, reschedule, reduce them - and all this also happens at the last moment, which, accordingly, affects the time of ticket issuance.